What Clients are Saying about KR Consulting:

Testimonials from Satisfied Clients

"Kristin Robertson played a critical role in getting the IT Response center (an internal technical support desk) up and running on time and operating efficiently and effectively. She brought a great deal to the project and was significantly involved in ensuring the success of the IT Response Center, which has exceeded initial expectations for both level and quality of work.

I would recommend Kristin to anyone considering the creation or redesign of a technical support desk."

 - John Everett, IT Response Center Supervisor, Hewlett Packard

"Kristin, you have done a very good job for us.  You have shown the ability to be involved in the complete CRM project for our company and positively interact with varied personalities across all parts of the company.  Importantly for all of us at 7-Eleven, we have learned a great deal from you. Your experience shows and we appreciate that." 

 - Don Thomas, Acting CFO, 7-Eleven, Inc.

"Great job! Kristin was able to quickly grasp our issues and thoroughly understand our operational and personnel needs.  She was very proficient and professional in her approach which resulted in a Road Map for our company.  Her efforts have directly led to increased customer satisfaction."

 - Dave Williams, Vice President, Keys Fitness Products 

"Kristin accepted and responded well to suggestions, listened to the customer and kept her commitments. She worked well under difficult circumstances and did not let that deter her professionalism and desire to succeed.  I would happily look forward to working with Kristin on another project."

 - Steve Barton, Manager, Retail Information Systems, 7-Eleven, Inc.

"I was very impressed with the service provided by Kristin... Kristin knows her business and was able to scale it down, articulate and apply it to a SMB IT help desk."

 - Patti Arthur, Director of Global Information Technologies, Fleet Laboratories

"We value and appreciate the business partnership between Jenkens and KR Consulting.  You are one of our "preferred and favorite" business partners for many reasons.  The quality of your work is excellent and it is matched by your outstanding customer service." 

 - Cathy Means, Director of Technology, Jenkens & Gilchrist

“Kristin presented herself as a knowledgeable professional in the field for which we were looking for guidance and expertise.  Kristin was assigned a much broader task and refocused our efforts on something attainable based upon our current needs and long-term objectives.  Kristin’s ability to manage the team in a credible manner was most important.  Job well done!”

 - Dean Myer, General Manager/VP, Tour Anderson Controls 

“Very high quality work.  I was very impressed with the document and the productivity measurement format and structure.  It met my expectations and provided a quality product we would not have achieved without Kristin’s help.”

 - Glenn Barlow, Vice President, Technical Services, Check Point Software Technologies, Ltd.

"I just wanted to say how beneficial the Help Desk manager Certification training class was for us.  We had people attending that have actually been managing a Help Desk for a few years, but learned several new ways of thinking about how to build a successful Help Desk. Not only did the class prepare us for the certification test, but it gave us actionable items that we can take back to our jobs and implement immediately.  And of course, we had a lot of fun while learning.  Thanks!"

 - James Howard, Manager Blockbuster Retail Helpdesk

"This was a great class.  It's always nice to get a refresher on some of the things that you have forgotten and pick up some new ideas, tips and tricks, etc.  You have a very good delivery style and people seem to respond well to it."

 - Antonio Montez, Director, Information Technology, Covenant Church

"Thank you for your recent engagement at PPC.  Your blend of experience and flexibility provided us with the customized solutions that we needed.  Our efficiency, employee morale, and client satisfaction has improved as a result of your involvement with our contact center.  We consider you a friend of the company and recommend your services to both new and established contact centers."

 - Russell Burns, Manager Software Support, Practitioners Publishing Company (PPC), a Thomson Business

"I just wanted to thank you for an informative and enjoyable class yesterday. I have been through several customer service classes, so I was expecting just another boring re-hashing of the same mundane material.  To my delight, you did an excellent job of presenting the materials and keeping us engaged. 

I especially liked the discussion about the three learning types.  I have sat through so many training classes that completely failed to allow for us kinesthetic learners. Toys on the table are a fabulous idea, especially considering the overwhelming percentage of kinesthetics in our class.

Thanks again for a great class."

 - Jerry Anderson, Sales Support Analyst, Regus/HQ Global\

"I wanted to let you know how beneficial the Help Desk Managers Certification class was for the managers at the Washington Mutual solution center.  The curriculum provided a level set of knowledge between the managers and supervisors in my organization which was invaluable to building a more cohesive management team. 

While many of the concepts are not new, the class delivery re-enforced best practices that were critical to our ability to successfully transition our outsourced level one support center back in-house.  I received glowing feedback on the quality of your class and you!

I highly recommend this to other internal support organizations that have a commitment to providing high quality, efficient support to their customers."

 - Pam Christensen, Vice President, Washington Mutual Technology Solutions Group Customer Advocacy

 



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