Surprisingly, understanding yourself and managing your own emotions is the first step in providing good customer service. In this article, we explore the concepts of self-management as it relates to customer service interactions. Read the rest of this entry »

There are four steps to managing a support center with Emotional Intelligence. Read this article to learn how. Read the rest of this entry »

In this second part of a two-part series, we discuss two factors that scientists identify as major stressors. Read on to find out how to de-stress your support center! Read the rest of this entry »

Researchers have identified the four most stressful situations, all of which are commonly found in the support center environment. Learn concepts of emotional intelligence that help you deal with stress more effectively! Read the rest of this entry »

Emotional Intelligence – the degree to which you understand your own emotions and how well you interact with others – that makes the difference between good and great support professionals. Read the rest of this entry »