Kristin Robertson loves to share her passion about providing outstanding customer service, especially in a technical environment. She also shares secrets about composing a successful life with lessons learned from her background and training as a classical musician. Kristin loves to tell a good story, and can entertain audiences while they learn important interpersonal skills that can be immediately applied – either on the job or in life.
Contact us today at 817-577-7030 to book Kristin for your next event!
“I just wanted to let you know what a wonderful speech it was that you gave at the HDI Award ceremony on January 20th. I really liked what you had to say and wish that more people understood that mentality. Thanks for taking the time to talk us. It was a wonderful presentation!”
Paula Murray, Lead Support Specialist
Kristin speaks in a variety of forums:
- Training sessions
- Civic meetings
- Cultural events
“Your presentation of “Customer Service from the Heart” spoke directly to challenging customer service situations which happen in the workplace every day and offered real, usable solutions to handle them. I was impressed by how interactive the session was and how involved our membership was in the discussions. I have heard from several of our members that they felt they really took away some valuable interpersonal tools to use at their jobs every day.
Thank you again for the opportunity to host you in St. Louis. We look forward to perhaps seeing you again as one of our presenters!”
Melissa Miller, Vice President, Finance
Gateway Solutions Chapter of the Help Desk Institute
Customer Service from the Heart
Customer Service from the Heart is service that is caring, empathetic and, yes, loving! Kristin shows you why great service is crucial to the success of any business, and shares several “Service from the Heart” techniques that will ensure that you will turn an angry customer into a happy customer. Audiences love this highly interactive presentation, and are so entertained that they don’t realize they’re learning many valuable interpersonal skills!
Connecting with Customers: Serving Customers with Emotional Intelligence
We have all come to believe that intelligence, or IQ, is an important factor in our success. Amazingly, recent research suggests just the opposite – that intelligence, as measured by one’s IQ, has little to do with success in business. Rather, it is the Emotional Intelligence, or EQ, that accounts for up to 85% of a businessperson’s career success. Think about some of the most successful people you know – they may not have an Ivy League degree, but most likely, they are adept at understanding their own feelings and reading the moods of other people around them. Providing customer service with emotional intelligence is the difference between ho-hum, routine service and superlative service. Customers who experience an emotionally-intelligent interaction with a service provider are not only satisfied but are intensely loyal. In this presentation, we look at the concepts of emotional intelligence and how they can be applied to providing outstanding customer service.
Technical services topics:
- How to structure and manage your outsourcing vendor relationship
- World class support: How to Develop an Effective Support Structure
- Certifications for the Support Professional: Do they make Cent$?
- The Seven Disciplines of Spectacular (Smaller) Support Centers
- Coaching for Improved Performance in the Spectacular Support Center
- Metrics and Reporting for the Spectacular (Smaller) Support Center
- Emotional Intelligence in the Spectacular Support Center
- How to Create a Quality Monitoring Program for your Spectacular (Smaller) Support Center