Spectacular Support Centers:
Best Practices for Small to Mid-Sized Help Desks
and Technical Support Centers
by Kristin E. Robertson
Thank you for your interest in Spectacular Support Centers: Best Practices for Small to Mid-Sized Help Desks and Technical Support Centers. Following are recommended interview questions for the author, Kristin Robertson:
1. Who does this book help?
2. Why the small and mid-market support centers as a target?
3. What types of information can someone expect to receive from this book?
4. What exactly are best practices?
5. How does this book assist a manager to achieve best practices?
6. What best practices are covered?
7. What is the “life expectancy” of this book?
8. Why did you write Spectacular Support Centers?
9. How does your background apply to the material covered?
10. If there is one thing you want your reader to know about this book, what is it?