> Customer Service Skills

2/14/2007 How to Have a Great Day in the Support Center

A bad mood can lead to a stressful day. Learn three techniques to turn a bad day into a great day in the support center.

6/1/2006 Saying No: How to Deliver Bad News to a Customer

Read this article to understand how to deliver bad news to customers and maintain their satisfaction with your service!

6/1/2006 When the Customer is Not Right

The customer is not always right, unfortunately, but they are always the customer. Doing the right thing is important even when the customer is wrong.

6/1/2006 Customer Service from the Heart: The Importance of Empathy

Empathy allows the customer support provider to create a connection with a customer, to calm an angry customer, and to begin solving a technical problem more quickly and easily. Read more about this important skill!

6/1/2006 Customer Service Basics

Let's get back to basics in understanding what skills create satisfied customers!

6/1/2006 Reliability: Don’t Promise It if You Can’t Deliver It

A customer service provider must not promise something that it can not or will not deliver. This article tells you why unreliability is a customer loyalty killer.

6/1/2006 Emotionally Intelligent Customer Service Skills: Managing Yourself

Surprisingly, understanding yourself and managing your own emotions is the first step in providing good customer service. In this article, we explore the concepts of self-management as it relates to customer service interactions.

6/1/2006 Customer Service Skills: A Non-Response is NOT a Good Response

Not responding to a customer creates an antagonistic relationship, not a cordial, caring one. Read more about how to respond appropriately to customers and create an instant bond with your customers. Who knows, you may even have more fun!

6/1/2006 How to Handle Angry or Upset Customers

An angry or upset customer presents an opportunity to create a very satisfied and loyal customer! Don't waste this opportunity!

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