Vendor Selection & Implementation
CRM, Telephony, Call Tracking & More
Sure, you know that you need to purchase a new support tool - maybe it's a Customer Relationship Management system, call tracking, knowledge management or telephony system. You may even have your manager's backing for the purchase. But how can you squeeze one more project into the already overflowing to-do lists of you and your people? How do you navigate the overwhelming amount of data on these systems, or deal with the incessant calls from eager vendors? Call on KR Consulting to conduct a thorough search for your new support tools, and help you navigate through the process. We follow a disciplined, nine step process that ensures that you get what you need in the new system - not what the vendor can sell you! We can also manage the implementation of the new system for you.
Vendor Selection begins with a Business Needs Analysis, in which we meet with a Selection Team to determine and document the requirements of an ideal solution for your company. The subsequent steps include writing a Request for Proposal, presenting a Bidder's Conference, and evaluating the responses received according to the Must Have requirements identified by the Selection Team. At the end of the process, you and your Selection Team will be very confident that the best possible vendor has won your business. If you would like more details about this service, click here.
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